JORKAATELIER.COM
Jorka Atelier Elaborate Shipping Policy for Online orders
Domestic Shipping Enhancements: Jorka Atelier proudly extends complimentary ground shipping in the US on all orders exceeding $250, as part of our commitment to an exceptional shopping experience.
Expedited Shipping Options Detailed: For customers requiring their items in a more timely manner, we offer several expedited shipping options, such as 2nd Day Air and Next Day Air, based on current shipping rates. This service is tailored for those who need their purchases urgently.
International Shipping Expanded: We do not offer international shipping thru this shopping cart at this time. For more information and possible assistance for international shipping please contact our customer service department at 754-271-9547 or customerserivice@jorkaatelier.com.
Order Processing Time Clarification: Jorka Atelier ensures that orders are processed typically within a 48 - 72 hour timeframe before dispatch. Our goal is to expedite the handling process, making sure your order is in-route to you as swiftly as possible, without compromising on service quality.
Jorka Atelier is dedicated to delivering an unparalleled shopping experience. Through our detailed and customer-friendly return and shipping policies, we aim to achieve transparency, fairness, and complete satisfaction for all our valued customers.
Detailed Guidelines for Eligibility of Returns: To be eligible for a return, each item must be in its pristine, original condition, unworn, and must retain all original tags that were attached at the time of purchase. Jorka Atelier maintains a strict policy and will not accept any items for return that exhibit any signs of wear, have been used, or have undergone any form of alteration. This measure ensures the integrity of our products and fairness to all customers.
Extended Return Period: We offer our customers a generous 3-day window from the date of delivery to initiate returns. This period is designed to provide you with ample time to thoroughly evaluate your purchase and decide if it fully meets your expectations and needs. Should you find the item unsatisfactory, we have streamlined the process to make returns as hassle-free as possible.
Restocking Fee Structure: In-Stock Items: For customers wishing to return or cancel an order of an in-stock item after it has been processed, please be informed that a restocking fee of 25% will be applied. This fee will be deducted from your original payment method to cover the costs associated with restocking the item.
Special Order Items: In the case of pre-order item cancellations after processing, a restocking fee of 50% will be applied. This higher fee accounts for the specific reservation and handling of these items.
Customized Order Items: We regret to inform you that cancellations of special order items are not possible. These items are uniquely cut and prepared according to your specific requirements and thus, cannot be restocked.
In-Depth Refund Process: Upon the successful return and thorough inspection of the item(s), Jorka Atelier commits to processing your refund promptly. Refunds will be credited back to the original method of payment within a timeframe of 3 days, aiming to maintain our dedication to customer satisfaction and trust.
Exchange Policy Enhancement: For those interested in exchanging an item, we recommend initiating a return for a refund of the original purchase which will require a restocking fee, followed by placing a new order for the item you desire. This method is advised to facilitate the fastest turnaround time, allowing you to receive your new item swiftly and efficiently.
This policy only applies to on-line purchases and not our brick-and-mortar store purchases.